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At Tune Up Plus, we take pride in offering the best customer experience to Chesapeake, VA, Norfolk, VA and Virginia Beach, VA. We strive to provide our customers with the best experience possible each visit.
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Selected Category: Vehicle Inspection
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Very Friendly and Professional!
I was coming down to the wire with getting my vehicle inspected before the end of the month. I went into Tune Up Plus before 8 am and Lisa greeted me right away with a smile. I inquired about a state inspection and she let me know I would have to leave the vehicle but they would get to it by the end of the day. Lisa called me early in the afternoon and let me know the inspection had been completed and my vehicle had passed. She let me know there wasn’t any hurry to return to pick up the car and let me know when they would close for the day. Just like earlier in the day when I returned, Lisa greeted me with a smile and processed my payment right away. I would certainly recommend Lisa and this location.
I was in today 8/16/24 for an state inspection. I was terrified, normally there's no way to tell how much they will soak you for in order to pass your vehicle. In the past I have always had the mechanic come out and give bad news. NOT the case here, I was greeted by Dexter bright and early at 7:30 AM, after speaking to him more than once on the phone days prior. He was very friendly and patient in answering all of my questions. Upon completion he called me gave me all the recommended repairs that could and should be done and then informed me my vehicle passed. No extra fees, no gimmicks just great service and awesome customer service. I will be back again and I highly recommend them
Staff was nice and pleasant
I went to this location today with my son to get an inspection. The car did not pass, but the mechanic that performed the inspection took the time to show us exactly what was wrong with the vehicle and gave us detailed explanations. The general manager, Lisa was so friendly and personable. She had excellent customer service skills. It was our first time visiting this location and I would come back again. Thank you for the excellent service!
Business reply to this review:
Thank you for choosing Tune Up Plus for your vehicle needs, we know there are many options and we appreciate your business and your generous review of our Team.
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Chesapeake, VA
Hampton, VA
Norfolk, VA
Virginia Beach, VA
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